General

Edblad & Co AB 556675-6309 is a company which designs, produces and markets jewellery, accessories and interior products through resellers, own physical stores and our online store, for individuals and companies. To shop with us you must be 18 years or older. We reserve ourselves for any errors in the product information. A completed order means you have agreed to our terms and conditions, and that you consent to your name and address being registered in our customer register.

Ordering

Products are ordered via Edblad's online store. If you have questions about your order, please contact our customer service at [email protected]. An order through the online store has been completed when you receive an order confirmation from us. However, we do not guarantee that we can deliver all the items you ordered. Should it be that a product can not be delivered, we will refund the corresponding amount without delay.

Prices

We reserve the right to change the prices in our online store without prior notice.

Misprints

We reserve the right for any printing errors on the website. We reserve the right to decline incorrect orders.

Taxes and fees outside the EU

Edblad is a Swedish brand. When purchasing products in our online store for delivery to non-EU countries, local taxes and fees may apply. It is your responsibility as a customer to pay any additional taxes and fees that may occur.

From 1 April 2020, Norwegian customers pay Norwegian VAT (25%) directly in our online store and thus do not have to wait for invoice for customs administration and VAT from the shipping company.

Customer information

In order to shop in our online store, you must enter the information that is mandatory for the customer registration. Your e-mail address is important for us to confirm your order and to inform you of any changes in your order. Please check your information every time you make a new order to make sure the right information is registered. We will not share your information to other companies or organizations.

Delivery

All orders are shipped from our warehouse in Sweden and dispatched within 24h (weekdays).

Edblad charges shipping as follows:

Sweden

  • PostNord varubrev klass 1 (traceable): 39 SEK

  • DHL service point (traceable): 59 SEK

Free shipping: When you buy over 499 SEK Edblad offers you free freight within Sweden with PostNord varubrev klass 1.

International shipments

International shipments are shipped with either PostNord Class 1 *, DHL Parcel Connect **, UPS Standard or UPS Express. Delivery time 2-5 working days.

*International shipments with PostNord varubrev are offered to the following countries: Denmark, Finland, Germany, the Netherlands, Poland, the United Kingdom.

** International shipments with DHL Parcel Connect are offered to Germany.

Norway

  • UPS Standard 119,00 NOK Delivery time 2-5 working days

  • UPS Express 199,00 NOK Delivery time 1-2 working days

Within EU

  • PostNord varubrev 5,90 EUR / 44,00 DKK / 5,40 GBP Delivery time 2-5 working days

  • DHL Parcel Connect (only Germany) 6,90 EUR Delivery time 2-5 working days

  • UPS Standard 9,90 EUR / 79,00 DKK / 9,90 GBP Delivery time 2-5 working days

  • UPS Express 16,90 EUR / 129,00 DKK / 15,90 GBP Delivery time 1-2 working days

Rest of the world

  • UPS Express 19,90 USD Delivery time 1-3 working days

  • UPS Expedited (only USA) 16,90 USD Delivery time 2-5 working days

Return Policy

Edblad offers free returns within 14 days of your purchase. In order for the return to be approved, the returned item must be in a substantially unchanged condition and all patches and tags must remain. Return the item together with the return form and the invoice, or a copy of the invoice. Make sure that the goods you want to return are well protected in order to avoid breaking during the transport. You as a customer are responsible for the returned goods on arrival at Edblad's warehouse. Return form and prepaid return label is included in the original shipping. If you do not have any of these, contact customer support at [email protected] and we will assist you.

Refunds will be made once the return has been received and approved at our warehouse. You will be refunded with the same payment method used at the time of purchase. If you have purchased your goods with Klarna invoice and have not yet paid for the order, the invoice will be settled and returned goods will be removed.

Damaged or incorrect product

If the product you received is damaged or incorrect, we will replace the product in question without delay. Contact customer support at [email protected] or +46 (0)175-300 00 and we will assist you. Return the item together with the return form and the invoice, or a copy of the invoice.

Replacement of goods

Replacement of goods is handled as a return. You return the items you want to exchange and place a new order in our online store.

Complaint

Our jewellery always has one year warranty against manufacturing and material defects. However, the warranty does not cover wear and tear, negligence or accidental injury. In addition to the warranty, three years right of complaint applies to the original defect on a product. Making a warranty with a shorter term of validity does not mean that the time of complaint is shortened. The difference is that once the warranty has expired, you as the customer have to prove that the error was there from the beginning.

Notification of defects should be made in reasonable time from the time you as a customer discovered, or should have discovered the error. In the event of a complaint, we offer a new product, or if not available an equivalent product.

Contact us

Edblad customer support e-mail: [email protected],

phone +46 (0)175-300 00 or post:

Edblad & Co AB
Stora Bagghusvägen 233
SE-764 93 Väddö

SWEDEN