Terms & Conditions

Ordering

Products are ordered via Edblad's online store. If you have questions about your order, please contact our customer service at info@edblad.com. An order through the online store has been completed when you receive an order confirmation from us. However, we do not guarantee that we can deliver all the items you ordered. Should it be that a product can not be delivered, we will refund the corresponding amount without delay.

Prices

We reserve the right to change the prices in our online store without prior notice.

Misprints

We reserve the right for any printing errors on the website. We reserve the right to decline incorrect orders.

Customer information

In order to shop in our online store, you must enter the information that is mandatory for the customer registration. Your e-mail address is important for us to confirm your order and to inform you of any changes in your order. Please check your information every time you make a new order to make sure the right information is registered. We will not share your information to other companies or organizations.

Delivery

All orders are shipped from our warehouse in Sweden and are normally dispatched within 48 hours (business days).

Information about your order

We send an order confirmation by email shortly after you have placed your order. In some cases, there may be a slight delay before the confirmation reaches your inbox. When we ship your parcel you will receive a shipping confirmation.

Shipping

We send an order confirmation by email shortly after you have placed your order. In some cases, there may be a slight delay before the confirmation reaches your inbox. All orders are shipped from our warehouse in Sweden and dispatched within 48h (weekdays).

Edblad charges shipping as follows:

Free shipping: When you shop for more than 80 USD Edblad offers you free shipping.

• UPS Express 40,00 USD Delivery time 1-2 business days

Free shipping for orders over 80 USD.

Return Policy

Edblad currently offers free returns within 14 days of your purchase. In order for the return to be approved, the returned item must be in a substantially unchanged condition and all patches and tags must remain. Return the item together with the return form and the invoice, or a copy of the invoice. Make sure that the goods you want to return are well protected in order to avoid breaking during the transport. You as a customer are responsible for the returned goods on arrival at Edblad's warehouse. Return form and prepaid return label is included in the original shipping. If you do not have any of these, contact customer support at info@edblad.com and we will assist you.

Refunds will be made once the return has been received and approved at our warehouse. You will be refunded with the same payment method used at the time of purchase. If you have purchased your goods with Klarna invoice and have not yet paid for the order, the invoice will be settled and returned goods will be removed.

Damaged or incorrect product

If the product you received is damaged or incorrect, we will replace the product in question without delay. Contact customer support at info@edblad.comor +46 (0)175-300 00 and we will assist you.

Replacement of goods

Replacement of goods is handled as a return. You return the items you want to exchange and place a new order in our online store.

Complaint

Our jewellery always has one year warranty against manufacturing and material defects. However, the warranty does not cover wear and tear, negligence or accidental injury. In addition to the warranty, three years right of complaint applies to the original defect on a product. Making a warranty with a shorter term of validity does not mean that the time of complaint is shortened. The difference is that once the warranty has expired, you as the customer have to prove that the error was there from the beginning.

Notification of defects should be made in reasonable time from the time you as a customer discovered, or should have discovered the error. In the event of a complaint, we offer a new product, or if not available an equivalent product.

Gift Card Terms

• Our gift cards can be used online and in our own stores, but not at Åhléns or other retailers.

• Gift cards are valid for two years from the date of purchase.

• Gift cards can be used across our entire range but cannot be used to pay for delivery charges.

• If you return or make a claim on an item purchased with a gift card, you will receive a store credit for the corresponding amount.

• Gift cards cannot be exchanged for cash.

• When paying with a gift card, only the currency in which the gift card was purchased can be used.

Taxes and fees outside the EU

Edblad is a Swedish brand. When purchasing products in our online store for delivery to non-EU countries, local taxes and fees as customs duty may apply. It is your responsibility as a customer to pay any additional taxes and fees that may occur.

Contact us

Our jewellery always has one year warranty against manufacturing and material defects. However, the warranty does not cover wear and tear, negligence or accidental injury. In addition to the warranty, three years right of complaint applies to the original defect on a product. Making a warranty with a shorter term of validity does not mean that the time of complaint is shortened. The difference is that once the warranty has expired, you as the customer have to prove that the error was there from the beginning.

Notification of defects should be made in reasonable time from the time you as a customer discovered, or should have discovered the error. In the event of a complaint, we offer a new product, or if not available an equivalent product.

Edblad customer support e-mail: info@edblad.com

Phone +46 (0)175-300 00 or post:

Edblad & Co AB
Grev Turegatan 29
SE-114 38 Stockholm
SWEDEN