How to make a return or size exchange

1. Log in to the returns portal 
   Enter your order number and email address. You can find your order number in your order confirmation. 

2. Select the item and reason for return 
   Select the item or items you wish to return. 

If you would like to exchange an item for a different size, select Too large or Too small as the reason for return. You can then choose a new size, provided it is in stock. 

1. Pack the items carefully 
   Use a suitable envelope or box. You are welcome to reuse the packaging in which your order was delivered. Make sure the items are well protected during transit. 

2. Send your parcel 
   Once you have completed the registration, you will receive a QR code or shipping label. Show the QR code at your local service point or print the shipping label and attach it to the parcel. 

Size exchanges 

You can exchange items that are available in multiple sizes, such as rings and bracelets. One-size items can be returned, but cannot be exchanged for a different size. 

The requested size must be in stock when you register the exchange. Once we have received and processed your return, we will send the item in the new size. 

No refund will be issued and no new invoice will be created for a size exchange. Your original payment or invoice will remain valid and will apply to the replacement item. 

Size exchanges are free of charge, you will not be charged a return fee or any additional shipping costs. 

Return and size exchange conditions 

Items must be unused, clean and in a resalable condition. All original labels and tags must remain attached. 

You are responsible for the items until they reach our e-commerce warehouse. Please pack them carefully and retain your proof of return until your case has been fully processed. 

Items that have been used, soiled, damaged or are otherwise not in a resalable condition will not be refunded and will be returned to you. 

Engraved jewellery cannot be returned or exchanged, as it is considered custom-made. 

Refunds for returned items 

For a standard return, the refund will be issued to the same payment method used for the original purchase.

Please allow up to 14 days for your return to reach us and be processed. Once the return has been approved, the refund will normally appear in your account within 1–2 banking days. The exact processing time may vary depending on your bank and payment method. 

Has it been more than 14 days since you sent your return? Please contact our Customer Service team and include your proof of return, such as the receipt from the service point. 

Payment with Klarna 

If you selected Klarna invoice and have not yet paid for your order, the invoice will be adjusted once a standard return has been processed. The returned items will then be removed from the invoice. 

For a size exchange, the invoice will not be adjusted. The original invoice will remain valid and must be paid according to the existing payment terms. 

Payment with a gift card 

If you paid for all or part of your order with a gift card, the amount relating to the returned items will be credited to the same gift card. The funds will become available shortly after the return has been processed. 

For a size exchange, no amount will be refunded to the gift card. The original payment will remain unchanged. 

Claims 

If your item is faulty, you have the right to make a claim within three years under the Swedish Consumer Sales Act. This applies to faults that were present at the time of purchase, such as manufacturing or material defects. 

Please register your claim within a reasonable period after discovering the fault, preferably within two months. 

How to make a claim 

1. Log in to the returns portal using your order number and email address. 

2. Select the item you wish to make a claim for and follow the instructions. 

3. Once your claim has been registered, you will receive further information in the returns portal and by email. 

If your claim is approved, we will first offer a replacement of the same item. If the item is unavailable, we will offer an equivalent product. 

The right to make a claim does not cover normal wear and tear, damage caused by careless handling or accidental damage. It also does not cover lost jewellery.