Frequently asked questions
You can find answers to some of our most frequently asked questions here in our FAQ, available via the link in the bottom right corner of the website. Here you'll find information about delivery, claims, our newsletter, returns and gift cards. You can also contact us directly by email using the contact form in the same window.
Orders
Once an order has been placed, we begin processing it immediately so that you can receive your package as quickly as possible. Therefore, we unfortunately have no ability to change, add, or remove products in an order after the purchase has been completed.
If something has gone wrong, we recommend that you place a new order and return the incorrect order once you have received it.
No, unfortunately we cannot cancel an order once it has been placed. Our orders are processed automatically and sent for packing immediately after the purchase is completed.
If you no longer wish to keep your order, you are welcome to return it after you have received the package.
A gift box is not included with online purchases. However, you can purchase one separately here.
Currently, we do not offer gift wrapping for online purchases. However, we do have gift boxes available for purchase. You can find them here.
No, the item is not reserved when you add it to your cart. It is only reserved once you complete your purchase.
Shipping & Delivery
We ship your order within 48 hours (on business days), and the estimated delivery time is 1-5 business days worldwide once your order has been dispatched.
Please note that delivery times may vary depending on your chosen delivery method and your country.
Yes, once your order has been shipped, you will receive a shipping confirmation via email, which includes tracking information so you can follow your delivery.
Please see our shipping terms on the website for international shipping options, rates and delivery times.
Yes, we offer international shipping worldwide! Currently, you must reside in the country you wish to have your order delivered to. Please select your country in the top left corner of our website.
The cost and delivery time for international orders vary depending on the destination.
Due to recent tariff updates, we are currently not shipping to the US. We apologize for the inconvenience and hope to resume deliveries as soon as possible.
If your delivery is delayed, use the tracking number to check the status of your package. If it still hasn’t arrived, reach out to our customer service, and we’ll help resolve the issue. Delays can sometimes occur due to high workloads with the shipping companies.
You will receive a notification via SMS or email once your package is ready for collection at your pick-up point. Please bring a valid ID when collecting your package.
If you receive an incorrect item, please contact customer service as soon as possible. We will assist you in returning the incorrect product and ensure you receive the correct one.
Returns & Exchanges
To make a return, please register it here.
All returned items must be clean, unused, and have all tags and labels attached. Items that are not in a condition suitable for resale (i.e., used, soiled, or damaged) will not be refunded and will be returned to you.
Please note that engraved jewelry cannot be returned, as these are considered custom-made items.
When you shop online with us, you have a 14-day right of withdrawal, which applies from the day you receive your order. For purchases made in one of our physical stores, there is also a 30-day exchange policy for items at regular price upon presentation of a receipt.
Our goal is to process your return as quickly as possible. It may take up to 21 days for your return to be handled. You will receive an email once your return has been processed. If you do not receive a confirmation within 21 days, please feel free to contact us via chat or through our contact form.
Refunds for returned items will be processed using the same payment method you used for the original purchase. The refund will be issued once the return has been received and approved at our e-commerce warehouse.
If you purchased your items with Klarna invoice and have not yet paid for the order, the invoice will be adjusted and the returned items will be removed.
If you have paid for all or part of your order with a gift card, the refund will automatically be made to the same gift card number used for the purchase. The amount will be available on the gift card shortly after the return has been processed.
It may take up to 21 days for a return to reach our warehouse. Once we have processed your return and issued a refund, it may take 1-3 business days for the funds to appear in your account.
When you register your return, you will receive a shipping label linked to your order. Print out the shipping label and attach it to your package.
o ensure proper handling of your returns, please send each return in separate packages.
Exchanges
If you wish to exchange an item purchased online, you can register a return through our return portal and then place a new order for the desired product in our online store. Alternatively, you can make your exchange in one of our own stores.
If you have purchased a piece of jewelry in one of our own stores or online, you can only make an exchange in one of our own stores.
Promotions
Yes, if you purchased your order online, you have a 14-day return policy on promotional items.
Payment
When you choose direct payment, the funds are withdrawn from your account as soon as you complete the order.
Unfortunately, we are unable to change the payment method after the purchase has been made.
In our physical stores, you can only pay with credit/debit cards, gift cards, or store credit vouchers.
Product Questions
Yes, we offer engraving services on selected pieces of jewelry. You can easily find these by clicking on this link.
Please specify your desired engraving before adding the item to your cart, and we will customize it according to your specifications.
Most of our earrings are sold exclusively in pairs and are unfortunately not available for separate purchase.
However, we would like to highlight that our "One" series consists of earrings sold individually. You can easily find this series by clicking on this link.
Yes, we offer the option to purchase extra earring backs. These accessories are ideal if you need extra security or have lost an earring back.
On our website, we offer a selection of jewelry accessories, including earring backs, specifically designed for our earrings. To view the full range and find more details on specific accessories, visit our jewelry accessories page by clicking this link.
Size Guide
You can find size details under the “Details” section on each product page. This includes essential measurements like length, width, and other dimensions, which will help you determine if the piece is suitable for you.
We offer a detailed size guide for rings on our website to help you find the perfect fit. Here are a few tips to consider when choosing your ring size:
• When purchasing a wider ring, we recommend selecting one size up from your usual size, as wider rings can feel slightly more snug.
• Remember that finger size can vary throughout the day depending on temperature, so it’s a good idea to try sizes at different times.
• If you are between two sizes, choose the larger one for better comfort.
We offer a detailed sizing guide for bracelets on our website to help you find the perfect fit. The measurements in our size chart refer to the inner dimensions of the bracelets, meaning the measurements on the inside of the bracelets when they are fastened.
The simplest way to determine your bracelet size is to measure your wrist using a measuring tape. If you don’t have a measuring tape, you can use a string and then measure it with a ruler.
We also have extension chains that can be attached to both bracelets, necklaces, and anklets to make them longer. You can find these by clicking on this link.
We offer a size guide for necklaces on our website to help you find the perfect fit.
Keep in mind that the perception of a necklace's length can vary depending on the wearer. The circumference around your neck and the thickness of the chain affect the fit.
We also have extension chains that can be attached to both bracelets, necklaces, and anklets to make them longer.
Inventory
To check if a specific item is in stock at an Edblad store, you can either contact our customer service or reach out directly to the store. Our customer service team will gladly assist with inventory checks, or store staff can provide immediate information on product availability.
Please note that we do not have access to stock levels at our resellers.
Click on this link to find the contact information for your nearest store.
If an item you’re interested in is out of stock, feel free to reach out to our customer service team, who can help check if and when the item may be restocked. Our team can review stock information for the specific product you’re interested in.
Unfortunately, we currently do not offer a notification service for when products are back in stock. We recommend keeping an eye on our website, where stock status is regularly updated.
Tips & Advice
Yes, we have various gift ideas for special occasions, including graduations and confirmations. You can easily explore our recommendations to find the perfect gift that suits the recipient's style and taste.
We aim to offer something for everyone, so whether you're looking for jewelry or accessories, you'll find inspiring options.
Click this link to visit our gift ideas page.
If an item you’re interested in is out of stock, feel free to reach out to our customer service team, who can help check if and when the item may be restocked. Our team can review stock information for the specific product you’re interested in.
Unfortunately, we currently do not offer a notification service for when products are back in stock. We recommend keeping an eye on our website, where stock status is regularly updated.
Materials & Care Instructions
Yes, our jewellery made of 316 L stainless steel is water-resistant!
316L stainless steel is known for its durable properties, making it particularly suitable for jewellery. The material is much more resistant than other metals, such as silver or brass. Even our gold-plated stainless steel jewellery retains its color thanks to its durable PVD coating (Physical Vapour Deposition).
Wipe your jewelry to remove products that contain chemicals.
Be extra careful when using household cleaning products that may sometimes contain corrosive chemicals.
Remember that statement jewellery with larger stones and pearls requires extra care and attention. To ensure they remain in excellent condition, avoid excessive exposure to water.
Our jewellery in 925 sterling silver does not have the same resistance to water and discoloration. The pieces are plated with either rhodium, which is silver-white in color, or 14k gold. Both delay the natural oxidation that causes the jewellery to darken.
Our brass jewellery also does not have the same resistance to water and discoloration. The pieces are plated with either rhodium, which is silver-white in color, or 14k gold, which delays the natural oxidation that causes the jewellery to darken.
Click this link to read our care instructions.
Yes!
Statement jewellery with larger stones and pearls can be negatively affected if exposed to too much water, so we recommend avoiding this to keep them in good condition over time.
Our jewellery made with natural stones, enamel, and leather is particularly sensitive and should be removed during exercise, showering, bathing, or prolonged exposure to the sun, as these materials can be affected by both moisture and heat.
To reduce the risk of damage or discoloration, we recommend that you wipe your jewellery after contact with water or products that may contain chemicals.
Click this link to read our care instructions.
Yes, all of our jewellery is nickel-safe!
However, our stainless steel jewellery is not entirely nickel-free. Stainless steel is an alloy of iron, chromium, and carbon, with smaller amounts of elements like nickel and molybdenum. Nickel is added to give the jewellery its shiny finish, but it is so tightly bound in the material that it meets the EU’s nickel safety regulations under REACH Regulation (EC) No 1907/2006.
We also offer jewellery made from sterling silver and brass, which do not contain nickel in the final material, making them particularly suitable for those with nickel sensitivities.
Click this link to read more information about our materials.
No! The grade 316L that we use in our jewellery is the most durable grade of stainless steel and the one best suited for making jewellery.
'L' in 316L stands for low carbon content. This makes the material resistant to corrosion, meaning the jewellery does not rust despite daily use over time.
The material is developed to allow for higher corrosion resistance, especially against chlorides such as salt and seawater.
Click this link to read more information about our materials.
No! The grade 316L that we use in our jewellery is the most durable grade of stainless steel and the one best suited for making jewellery.
'L' in 316L stands for low carbon content. This makes the material resistant to corrosion, meaning the jewellery does not rust despite daily use over time.
The material is developed to allow for higher corrosion resistance, especially against chlorides such as salt and seawater.
Click this link to read more information about our materials.
No! The grade 316L that we use in our jewellery is the most durable grade of stainless steel and the one best suited for making jewellery.
'L' in 316L stands for low carbon content. This makes the material resistant to corrosion, meaning the jewellery does not rust despite daily use over time.
The material is developed to allow for higher corrosion resistance, especially against chlorides such as salt and seawater.
Click this link to read more information about our materials.
Water-resistant and waterproof mean the same thing but are used in slightly different ways across various product areas and industries.
Water resistance when it comes to jewellery means that the pieces resist water absorption and repel water droplets upon contact.
Waterproofing is a term that primarily refers to textiles and is measured in water columns.
Click this link to read more information about our materials.
Materials
At Edblad, we use a range of carefully selected materials to create sustainable and beautiful jewellery. Our jewelry is primarily made from nickel-safe stainless steel, 316L, also known as surgical steel. This material is both hypoallergenic and highly durable, making it resistant to rust, discoloration, and everyday wear.
In selected collections, we also use 925 sterling silver, which you can find by clicking on this link. All our silver jewellery is rhodium-plated, which provides a beautiful, mirror-like finish and reduces the risk of the jewellery oxidizing and darkening over time.
We combine these materials to create jewellery that is both durable and elegant, while always keeping quality and sustainability in focus. Under "Details" on each jewellery page, it specifies which material the particular piece consists of.
Click on this link to read more information about our materials.
Care instructions
Absolutely!
Due to the composition of 316L stainless steel, Edblad jewellery is water-resistant and does not lose its color. Therefore, the jewellery can be worn while showering and bathing.
Note that friction decreases with soap and water, so if you are bathing or showering with earrings, it might be a good idea to keep an extra eye on them to ensure they stay on well, especially when swimming in a pool or the sea.
In the sun, there is a risk of getting white marks from necklaces, bracelets, anklets, and rings, so it’s something to keep in mind.
After showering or bathing, wipe your jewellery to remove products that may contain chemicals, especially if you have been swimming in chlorine.
Remember that statement jewellery with larger stones and pearls needs a little extra love and care, and should not be exposed to too much water to remain in good condition over time.
Click this link to read our care instructions.
No! However, there is no way for us at Edblad to know if a certain soap, shampoo, shower gel, sunscreen, perfume, or other beauty products contain chemicals that may cause the color to change or darken.
We therefore recommend that you wipe your jewellery to remove products that may contain chemicals.
Click this link to read our care instructions.
Yes, you can wear your rings while washing your hands or using hand sanitizer.
However, keep in mind that friction decreases with soap and water, which can cause the ring to slip off your finger and be lost. If the ring has cubic zirconia (CZ) or pearls, these may risk coming loose under high force.
Since Edblad cannot guarantee how different chemicals affect the jewellery, we recommend that you wipe your jewellery after handwashing to remove any product residues that may contain chemicals.
Click this link to read our care instructions.
Yes!
Due to the composition of 316L stainless steel, Edblad jewellery is water-resistant and does not lose its color. The jewellery can be worn while exercising and living an active life.
To avoid unnecessary wear and to prevent injury from getting caught, you should remove your jewellery during strength training.
After your workout, wipe your jewellery to remove products that may contain chemicals.
Click this link to read our care instructions.s.
Stores & Opening Hours
You can find answers to many common questions here in our FAQ. Here we address questions about delivery, complaints, newsletters, returns, and gift cards, among other topics. If you can't find the answer to your question, you are warmly welcome to contact us via chat, phone, inquiry form, or email.
Email or inquiry form
You can email us at info@edblad.com or fill out our contact form, which you can find here on the right side of our FAQ. We aim to respond to inquiries via the form and email within 24 hours on the next business day.
Chat
You can find our chat here on the left next to our FAQ, and it is staffed by our employees on weekdays between 8.30am - 12pm & 1pm - 5pm CEST. If the chat is not visible, you can always reach out to us through other contact methods.
Phone
You can reach us by phone at +46 (0) 175 300 00 during our opening hours, which are Monday to Friday between 9am - 12pm & 1pm - 4pm CEST.
Please note that we are closed on holidays and public holidays.
If you have questions about a specific order, we ask you to provide your email addressand your order number (you can find this in your confirmation email) so that we can assist you as quickly as possible.
In addition to our online store and physical locations, our jewelry is also available through selected retailers. Here you can find our own stores as well as our retailers.
Yes, we have several physical stores. You can find our stores here.
To check if a specific item is in stock at an Edblad store, you can either contact our customer service or reach out directly to the store. Our customer service team will gladly assist with inventory checks, or store staff can provide immediate information on product availability.
Please note that we do not have access to stock levels at our resellers.
Click on this link to find the contact information for your nearest store.
Yes, you can use your welcome discount in our physical Edblad stores. Just show your discount code at the checkout, and our store staff will help apply it. Welcome in!
Yes, we are certified by Blomdahl Medical to perform medical, professional ear piercing. We offer ear piercing services in several of our stores in Sweden. Please contact your store for appointment booking or information on when trained staff will be available. You can find their contact details here.
Prices:
One piercing: 309 SEK
Two piercings: 459 SEK
Stores offering piercing:
Fältöversten
Götgatan
Norrmalmstorg
Norrtälje
Uppsala
Västermalmsgallerian
To check if a specific item is in stock at an Edblad store, you can either contact our customer service or reach out directly to the store. Our customer service team will gladly assist with inventory checks, or store staff can provide immediate information on product availability.
Please note that we do not have access to stock levels at our resellers.
Click on this link to find the contact information for your nearest store.
Newsletter
You can easily subscribe to our newsletter by scrolling to the bottom of our website and entering your email address.
By subscribing, you'll receive updates about our latest collections, exclusive offers, promotions, and occasional discount codes available only to our subscribers.
Yes, you can use your welcome discount in our physical Edblad stores. Just show your discount code at the checkout, and our store staff will help apply it. Welcome in!
Claims
Edblad offers a three-year right of complaint according to applicable Swedish Consumer Sales Act. This means that an original defect – for example, a manufacturing or material defect – can be reported within three years from the date of purchase. The defect should be reported within a reasonable time after it has been discovered, preferably within two months.
The right of complaint does not cover damages caused by wear and tear, accidents, or careless handling, and does not apply to lost jewellery.
How you proceed depends on where you purchased your product:
Purchased online at Edblad.com
Purchased in an Edblad store
Purchased from a retailer
Product complaints for items purchased on edblad.com are registered in our returns and complaints portal:
Register your complaint here
To log in, you need your order number (without the #-symbol) and the email address used when placing the order.
Follow the instructions in the portal and select the product you wish to submit a complaint about.
We primarily offer a new, identical item. If it is out of stock, we will contact you via email for further handling.
Once the complaint has been processed, you will receive additional information via the portal and email.
Delivery of replacement product
The replacement item will be sent to the same address provided at the time of order. If you would like us to send it to a different address, please write this in the text box where you describe the issue. Please include:
Full name
Mobile number
Email address
New delivery address (including postal code and city)
Click this link to read more information about how a complaint process works.
If the item you purchased in one of our own physical stores has a manufacturing fault or other defect, you can return it to any Edblad store or through our customer service by sending an email to info@edblad.com.
Please make sure to include:
A photo of your receipt
A clear description of the fault
Pictures of the damaged product
If the jewellery was purchased from one of our retailers, the complaint should be handled directly with the store where the item was bought. It is the retailer's responsibility to receive and process the complaint according to applicable consumer rights.
We recommend that you contact the store as soon as possible. They can provide further instructions and assist you in how to proceed.
Our jewellery is durable and retains its color over time, but the shade may darken slightly depending on your skin type and how often and in what way you wear and care for the jewellery.
If the gold plating on your jewellery made of 316L stainless steel has worn off to the point where the steel color is visible, it is covered by the right of complaint. However, if the gold color has darkened, it is not covered by the right of complaint.
Click this link to read more about our care instructions or click this link to learn how to make a claim.
No, the right of complaint does not cover lost color or worn plating on sterling silver jewellery. The reason is that sterling silver is an alloy with copper that oxidizes upon contact with water, body oils, sweat, and cosmetic products.
Our sterling silver jewellery is plated with either rhodium, which gives a silver-white color, or 14k gold. The plating delays the natural oxidation and darkening of the jewellery, but can never completely prevent oxidation. The pieces can be polished to maintain their shiny surface and to remove discolorations.
Click this link to read more about our care instructions or click this link to learn how to make a claim.
No, the right to complaint does not cover lost color or worn plating on brass jewellery. The reason is that brass is an alloy with copper that oxidizes upon contact with water, body oils, sweat, and cosmetic products.
Our brass jewelry is plated with either rhodium, which gives a silver-white color, or 14k gold. The plating delays the natural oxidation and darkening of the jewelry, but can never completely prevent oxidation. The jewellery can be polished to maintain its shiny surface and to remove discolorations.
Click this link to read more about our care instructions or click this link to learn how to make a claim.