Returns and claims
Edblad offers free returns within 14 days of your purchase. For all orders placed on edblad.com during the period 25 November - 24 December, 2020, we offer extended right of return until 7 January, 2021.
In order for the return to be approved, the returned item must be in a substantially unchanged condition and all patches and tags must remain. Return the item together with the return form and the invoice, or a copy of the invoice. Make sure that the goods you want to return are well protected in order to avoid breaking during the transport. You as a customer are responsible for the returned goods on arrival at Edblad's e-commerce warehouse. Return form and prepaid return label is included in the original shipping. If you do not have any of these, contact customer support at [email protected] and we will assist you.
Refunds will be made once the return has been received and approved at our warehouse. You will be refunded with the same payment method used at the time of purchase. If you have purchased your goods with Klarna invoice and have not yet paid for the order, the invoice will be settled and returned goods will be removed.
Damaged or incorrect product
If the product you received is damaged or incorrect, we will replace the product in question without delay. Contact customer support at [email protected] or +46 (0)175-300 00 and we will assist you. Return the item together with the return form and the invoice, or a copy of the invoice.
Replacement of goods
Replacement of goods is handled as a return. You return the items you want to exchange and place a new order in our online store.
Our jewellery always has one year warranty against manufacturing and material defects. However, the warranty does not cover wear and tear, negligence or accidental injury. In addition to the warranty, three years right of complaint applies to the original defect on a product. Making a warranty with a shorter term of validity does not mean that the time of complaint is shortened. The difference is that once the warranty has expired, you as the customer have to prove that the error was there from the beginning.
Notification of defects should be made in reasonable time from the time you as a customer discovered, or should have discovered the error. In the event of a complaint, we offer a new product, or if not available an equivalent product.
Edblad customer support e-mail: [email protected], phone +46 (0)175-300 00 or post:
Edblad & Co AB
Stora Bagghusvägen 233
SE-764 93 Väddö, Sweden